Frequently Asked Questions
Everything you need to know about Digital Maker AI. Can't find what you're looking for? Get in touch.
Getting Started
Features
Video Maker
Integrations
Plans and Pricing
Usage Limits
Billing and Refunds
Account and Data
Technical
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What is Digital Maker AI?
Digital Maker AI is an all-in-one platform for creating faceless AI videos and digital products. You can produce faceless YouTube and short-form videos with AI voiceovers and scenes, generate eBooks, planners, spreadsheets and images that are ready to sell, build landing pages to sell what you create, and research your competitors, all from one account.
How do I create an account?
Simply click the 'Get Started' or 'Log in' button at the top right of the page. You can sign up using your email address and a secure password. Once registered, you'll have immediate access to our free tier.
Do I need any coding experience?
Not at all. Digital Maker AI is built to be user-friendly and intuitive. There is no video editing software to learn and no code to write. Our guided wizards handle the technical complexity behind the scenes so you can focus on your creative output.
Is there a free trial available?
We currently operate on a freemium model. When you sign up, you automatically get the Free plan, which includes 5 free videos (one each of a long-form video up to 8 minutes, a Short, an images video, a clip movie and an animated podcast), Faceless Finder, Trend Finder (10 searches a month), the Store Finder directory and limited use of the AI tools, so you can test the platform before deciding to upgrade.
Do I get finished files, or just ideas?
You get finished, downloadable files. eBooks and planners come out as complete documents, images as ready-to-use files, and videos as rendered MP4s you can upload straight to YouTube. Our Prompt Builder also produces copy-and-paste prompts for external AI models if you prefer to work that way.
What digital products can I create?
Ebooks, planners, workbooks, journals and spreadsheets, plus the covers, mockups and images to go with them. Answer a few guided questions and you get a finished, downloadable file you can sell as your own.
How many digital products can I make per month?
There is no fixed monthly number on Pro, Premium or Ultimate. Make as many ebooks, planners and spreadsheets as you need, subject to fair use to prevent abuse. Images come from a monthly allowance: 200 a month on Pro, 500 on Premium and 1,000 on Ultimate, reset on the 1st of each month. If you need more, Image Packs add 100 images for $10, 250 for $22 or 500 for $39 (Settings > Top-ups), and pack images never expire. Digital products are not available on the Free plan.
What other tools are included?
Image Maker (thumbnails, banners, logos, mockups), Website Builder, Faceless Finder, Trend Finder, Store Finder, Competitor Analyzer, Ad Library search, and a Prompt Builder with guided flows for Gemini Notebook, ChatGPT, Claude and Gemini.
What kind of videos can I make?
Faceless videos for YouTube and Shorts. Long-form comes in three formats: Multi Scene (a new image per scene), Single Scene (one held image with captions) and Whiteboard (sketches that draw themselves on). Shorts are vertical 9:16. Give a topic or paste a script, and the platform writes, voices and renders the video. Every scene can be edited, regenerated, re-voiced or animated afterwards.
Can I save and revisit what I create?
Yes. Every video, eBook, image, spreadsheet, prompt and competitor analysis you generate is automatically saved to your account. You can find all of it any time in the 'History' section of your dashboard.
What is Faceless Finder?
A research tool for anyone building a faceless channel. It lets you browse a directory of verified faceless and AI-generated YouTube channels, filter by niche, and see how they are performing and monetising, including any digital products or storefronts they are running. It is designed to help you validate a niche before you commit months to it.
How do I get a lot of scripts from the AI Coach?
Ask in batches. The AI Coach writes each answer while you watch, up to about 6,000 words at a time, and it cannot work on something in the background and send it later. So for a big job, like 30 video scripts, ask for the first few, for example "Write scripts 1 to 3 about [your topic], about 600 words each", then say "next 3 scripts" and keep going. If an answer is long enough to be cut off, press Continue under it. On any paid plan, you can then paste a finished script into the Video Maker to turn it into a video.
Do you offer templates for specific niches?
Yes. Our tools adapt to your niche through guided questionnaires, whether you are creating a faceless video series, an eBook, a planner, or a set of ad creatives.
Is there an API available for developers?
Yes, as an MCP server, the standard AI assistants use to call tools. Generate a key in Account Settings > API and any MCP-compatible client can create videos, images and characters, check your account, search Faceless Finder and Trend Finder, and save to Google Drive. Full details at digitalmaker.ai/api-docs. There is no traditional REST API yet.
How do video minutes work?
Pro includes 40 minutes a month (videos up to 10 minutes), Premium 150 (up to 30 minutes), Ultimate 300 (up to 60 minutes). Minutes refresh at renewal. Top-ups start at $12 for 20 minutes and never expire.
Can I make vertical Shorts?
Yes. 9:16, 15 to 60 seconds, and a flat 1 minute from your pool whatever the length. Same styles, voices, subtitles, characters and animated scenes as long-form.
Can my video scenes actually move?
Yes. Premium includes 5 animated scenes a month, Ultimate 10. They turn a scene's still image into real movement, photo or cartoon. Use them on new videos or ones you have already made; they top up at renewal. Packs from $9 for 5 scenes if you need more, and pack scenes never expire.
Can I use the same character in every video?
Yes. Create one in the Image Maker or upload a reference, save it, and pick it as your recurring character. Same face and clothes in every scene. Up to 10 saved characters.
Which languages can videos be made in?
English, French, Spanish, Italian and German. Non-English is Multi Scene, landscape only.
Which voices are available?
Over 100 AI voices in US, UK and Australian accents, male and female. Premium and Ultimate can also connect their own ElevenLabs account for any ElevenLabs or cloned voice.
Can I save my video settings?
Yes. Save a preset of your style, voice, subtitle and effect choices and reuse it next time.
Can I edit a video after it is generated?
Yes. Regenerate any scene image, edit the script and re-voice, upload your own image, change captions or animate scenes. Your original is always kept.
Can I set up automatic uploads to YouTube?
Yes, on Premium and Ultimate. Connect your YouTube, TikTok and Instagram accounts once in Account Settings > Social, then press Post to socials on any finished video to post it straight away or on a schedule. YouTube videos go up as Unlisted unless you choose otherwise. For fully hands-off channels, connect Digital Maker AI to Claude and use a scheduled task to create a video every day. On Pro, download the MP4 and upload it to YouTube yourself.
Can I use Digital Maker AI from inside Claude?
Yes. Connect your account (setup guide at digitalmaker.ai/claude) and ask Claude to make videos, Shorts, podcasts and images, add music or an AI presenter, animate scenes, post to social media, check your minutes, search Faceless Finder and Trend Finder, and save to Google Drive. Images, characters and research work on Pro; video, podcast, presenter and posting tools need Premium or Ultimate.
Can I save videos straight to Google Drive?
Yes. Connect Google Drive in Account Settings, pick a folder, and send any finished video or image there with one click. Free on every plan.
What subscription plans do you offer?
We offer a Free tier with 5 free videos and niche research (Faceless Finder, Trend Finder and the Store Finder directory), a Pro plan with 40 video minutes a month (videos up to 10 minutes), Shorts, images and digital products, a Premium plan with everything you need to run a faceless YouTube channel, and an Ultimate plan for serious video creators who need longer videos, a larger monthly pool of video minutes and a bigger team. You can view the full breakdown of features on our Pricing page.
Can I upgrade or downgrade my plan at any time?
Yes. You can change plans from the Plan tab in your account settings, or from the pricing page. Upgrades take effect immediately, we show you a preview of the prorated amount before you confirm, and credit any unused time on your current plan. Downgrades take effect at the end of your current billing cycle, so you keep full access to everything you've paid for until then. Nothing is charged or refunded when you schedule a downgrade, and you can undo it any time before it takes effect.
Are there any hidden fees?
No, we believe in transparent pricing. The price you see on our pricing page is what you pay. There are no setup fees or hidden charges.
Do you offer team or enterprise plans?
Team seats are built in. Premium lets 3 people share one plan and Ultimate lets 10. The owner adds members by email from the Team tab in account settings; members get the full toolset and see the same videos, images and characters, while the owner keeps control of billing. Everyone draws from the same monthly pool of video minutes rather than each getting their own. If you need more than 10 seats or custom limits, contact support and we can discuss an enterprise arrangement.
Do you have an affiliate program?
Yes. 20% recurring commission on every referred subscriber for 12 months. See the Affiliate Terms page.
Do I get commercial usage rights?
Yes, on every plan including Free. Sell what you create, monetise your videos, use it for client work.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard and American Express, processed securely through Stripe. You can also pay with PayPal at checkout.
What are the usage limits on the Free plan?
Free users get 5 free videos (one of each type) and a set allowance across the tools, including generations, competitor analyses and chat messages. Monthly video minutes are included on paid plans: 40 on Pro, 150 on Premium and 300 on Ultimate. You can view your current usage and remaining limits at any time in the top navigation bar of your dashboard.
When do my usage limits reset?
Usage limits reset on a monthly basis, tied to your account creation date or your billing cycle date if you are on a paid plan.
What happens if I hit my usage limit?
If you reach your limit, you won't be able to generate new content until your cycle resets. You can choose to wait for the reset or upgrade your plan for immediate access to higher limits.
Can I get a refund if I'm not satisfied?
Yes, we offer refunds within specific windows depending on your plan (3 days for monthly, 7 days for annual), subject to certain usage limits and processing fees. Please Read the Refund Policy → for full details.
How do I cancel my subscription?
You can cancel your active subscription at any time by navigating to your Billing Portal via the dashboard. Your account will remain on the paid tier until the end of your current billing period.
What happens if a payment fails?
Generation pauses until the card is updated in billing settings, then switches back on as soon as a payment goes through. Nothing you have made is lost. Temporary bank errors get a short grace period.
When will I be billed?
You are billed immediately upon subscribing. For recurring plans, you will be billed automatically on the same day of the month (or year) as your initial subscription.
Can I get an invoice for my payment?
Yes. Invoices are automatically generated for every successful payment and can be downloaded directly from your Billing Portal.
Do you offer prorated refunds if I cancel early?
We do not offer prorated refunds for mid-cycle cancellations. If you cancel, you will retain access to your paid features until the end of the period you have already paid for.
How do I delete my account completely?
Go to Settings, open the Plan tab and click "Close my account" at the bottom. Any subscription is cancelled immediately (the remaining time is not refunded), you're signed out, and all your data is permanently deleted within 30 days. If you change your mind, email support@digitalmaker.ai within those 30 days and we can restore your account.
Is my data secure?
We take security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and secure cloud infrastructure to protect your information.
Can I change my account email address?
Currently, email changes must be processed manually for security reasons. Please contact our support team if you need to update the email address associated with your account.
Do you train your AI models on my private data?
No. We use external enterprise APIs for our AI models, and we explicitly opt out of data sharing for training purposes with our providers whenever possible. Your products, videos and research remain yours.
What web browsers are supported?
Digital Maker AI is optimized for all modern web browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend keeping your browser updated for the best experience.
Is the platform mobile-friendly?
Yes! Our dashboard and tools are fully responsive and designed to work seamlessly on smartphones, tablets, and desktop computers.
How long does it take to generate something?
Most text and prompt generations are nearly instant. Competitor research and full product builds typically take a few seconds to a minute. Faceless videos take longer because scenes, voiceover and rendering all have to be produced, and long-form videos run in the background so you can leave the page and come back to a finished file.
Which AI models do you use?
We integrate with several top-tier AI providers for text, image, voice and video generation. The specific model used depends on the tool you are accessing, and we upgrade to newer models as they become available so your output keeps improving.
What should I do if the platform is down or I encounter a bug?
If you experience technical issues, first check our status page (if available) or clear your browser cache. If the problem persists, please reach out to support@digitalmaker.ai with a description of the issue and any relevant screenshots.